Openreach sets final date for UK landline network switch-off
Openreach says the UK’s legacy landline network will be switched off on 31 January 2027, with no further postponement planned. The change is part of the move to digital, fibre-based networks, and could disrupt people and businesses that still depend on traditional telephone connections or equipment using them.
Customers who want to keep a landline will generally need to connect their phone to a broadband router for Digital Voice. Point-of-sale terminals, security and fire alarms, and personal care alarms may also rely on the old network; some customers without fibre may be moved to SOTAP for Analog. Openreach and Age UK warn that providers must offer practical help, particularly to older and vulnerable people, and advise customers to contact their provider soon.
In short
- Openreach says the landline switch-off deadline is 31 January 2027.
- Care alarms and business systems may also need to move.
- Customers should contact their provider to avoid disruption.
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The case for
Retiring the legacy network would allow Openreach to move to fibre-based systems that are more modern and sustainable to maintain. A firm date could encourage customers and businesses to replace ageing equipment and give providers a clear timetable for completing the transition.
The case against
A fixed switch-off date risks leaving people and businesses exposed if their phones, alarms or payment systems are not ready, especially where broadband or fibre is unavailable or unreliable. Older and vulnerable customers may need more time and hands-on support, so critics can reasonably argue that the transition should depend on practical readiness and safeguards as well as a deadline.
Explained simply
Openreach maintains the copper phone lines that have traditionally carried landline calls across much of the UK. Telecoms companies are moving towards digital services that use broadband and fibre networks, and the old network is due to be retired.
A landline can still be kept, but in many cases the phone will need to plug into a broadband router instead of the wall socket. Other equipment, including payment terminals, alarms and personal care devices, may also use the old lines and could need changing or reconnecting.
The change matters to households and businesses that rely on these connections, especially people who may need support to move to a new service. Providers are responsible for helping customers understand what they need and arranging practical alternatives where required.
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Originally published by The Register as “Landline phones will switch off across Britland in 100 days, no extensions – Openreach”.