‘Supercharged’ AI Bots Are Disrupting the Ticketing Market. The Industry Is Desperate for a Solution

AI bot activity has disrupted ticket sales for RAYE and Sam Fender, prompting calls for stronger protections for fans. The cases highlight how automated attacks are challenging ticketing systems as live music demand grows and the UK considers limits on ticket resale.

RAYE said her 5,000-capacity Royal Albert Hall show received 1.8 million registrations, including hundreds of thousands she described as fake; her team manually reviewed them. A bot attack led Gigantic to delay Fender’s presale by 24 hours. UK music tourism generated £11.2 billion in 2025, while planned legislation to cap resale prices at face value remains in draft; similar bans exist in France, Belgium and Ireland.