
T-Mobile bungled forced plan migration, canceling some users’ free lines
- T-Mobile’s plan migration wrongly removed some free-line discounts.
- The company says it will restore and backdate affected credits.
- Other reported errors include Hulu and hotspot charges.
T-Mobile’s automatic migration of customers from older mobile plans has mistakenly removed some longstanding free-line promotions, leading to unexpected bill increases and complaints. The error matters because affected customers may lose benefits accumulated through years of loyalty promotions, on top of planned price rises of up to $6…






