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Telstra apologises for delayed missed-call alerts as MessageBank issue investigated
Thousands of Telstra customers received delayed missed call and voicemail notifications, sometimes days after the calls were supposedly made. The company apologised for the confusion after tracing the problem to its MessageBank service and said it had been fixed on Wednesday night.
Telstra is still investigating the technical cause, but said the issue was not caused by an outside influence or hacking. More than 3,000 people commented on the company’s Facebook page, sharing examples of notifications that appeared to show calls from nearby people or even from their own phones. Telstra said voice calls, mobile data and calls to Triple Zero were unaffected; its network carries 26 million mobile services.
In short
- A MessageBank fault triggered delayed call and voicemail alerts.
- Telstra says the issue has been fixed and is under investigation.
- Voice calls, mobile data and Triple Zero were unaffected.
Explained simply
Telstra is a major Australian telecommunications company that provides mobile phone services. MessageBank is its voicemail service: when a call is missed, it can take a message and send an alert so the customer knows to check it.
Missed-call alerts help people judge whether they need to return a call, while voicemail can carry messages they might otherwise miss. The reported delay affected thousands of customers, though Telstra said ordinary calls, mobile data and calls to Triple Zero were not affected.
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Originally published by The Guardian as “Telstra apologises after customers mystified by phantom missed call notifications”.